Albert's Profile

It is the fashion of the moment to beat up on Wal Mart. I will continue to shop at Wal Mart because they have a very wide choice, low cost and a liberal return policy. They in fact stand behind what they sell. We are now in a global economy and the last to need high prices are the American consumers. Supermarkets started their warfare on Walmart because it does what they did to Mom & Pop stores. Too bad but this is the way it is, deal with it. Having said that there is a much better example of a company with terrible customer service and it sells to the Mac community. I own 4 external drives made by Smartdisk. So it wasn't a stretch for me to purchase their Fotochute to store pictures. The first one arrived defective "Init failed." Returning it to Smartdisk was forbidden. They required that I send it back to the seller. The replacement was a reconditioned Fotochute with no power supply, no manual, no cables required. A week ago I finally received the manual, the power supply and no cables. Original purchase was made February 13 2006 it is now May. My iMac could not connect to the Fotochute. Smartdisk informed me that "It is a known problem that the Fotochute can't connect to all Mac.: They refused to tell me which Mac can connect to a Fotochute! Fotochute is advertised to work with Mac computers!By the way, you get a one year guaranty on Smartdisk products. Their guaranty is not worth the ink in the guaranty print. My advise: Buy from Walmart and never again buy anything from Smartdisk if you do not want to be burned like I was.