Ray L.'s Profile

Greg, is the Apple Store you wrote about the one in the Palisades Center Mall in W. Nyack, NY? I've been to that one many times since it is the closest one to where I live. I've noticed that the employees in that store often times seem arrogant or discriminatory. It's as if that just because they work at an "Apple" store they are so much smarter and better than the rest of the world and they will size you up when you walk into the store. On one occasion, I bought the Altec Lansing InMotion speaker system for my iPod and at the checkout I asked the cashier if he can make sure that it hasen't been bought and returned in the past(because I prefer it to be brand new and never used). He acted like I just asked a ridiculous question and put on a sarcastic attitude. I had to explain to him what I meant and without checking he just said "yea it's new". At that point I felt like cursing him off but it would've obviously caused a scene and I refrained. But his attitude got me really pissed off and even though I gave them business and bought something I wanted, I was definately not a happy customer at that moment. I also shop at the Woodcliff Lake, NJ Apple Store. Over there the reps seem more mature and courteous and just do a better job. But usually if I'm there to just browse around I feel like I'm being spied on as if they think I'm there to steal something. In the Palisades Center Mall Apple Store, the reps are younger looking and they don't treat you with good customer service. Once you walk in you're pretty much on your own whether you like it or not. With that said, I never expect much when I walk into an Apple Store. I go there just to look. When I want to buy something I do it online. Plus I get a discount : ]